- Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product(s), raise a return/replacement within 2 days from the date of delivery.
- It will take 2 working days for us to review your return request.
- If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your Paytm wallet or The Derma Co. wallet.
- After the product is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Under what conditions can I return/replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/tampered product or packaging
- Incomplete order – missing products
Under what conditions return/replacement requests will not be accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 7 days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery